From Good to Great: Agile Mindset

The next blog in the From Good to Great series which started by Don’t copy, find your own way and Radical transparency is focusing on the most important part of being Agile – Agile mindset. The mindset change is very difficult to describe. People who are far from being Agile are often saying “That’s what we are already doing, so what is this buzz about Agile about?” or “This will never work in reality, Agile is only for unicorns.” But it still exists so I thought I will share with you the picture how I see the Agile mindset change journey now.

Delivery

At the beginning of the Agile journey, it’s all about output. The delivery is the key. People care about efficiency, measuring velocity, estimating effort and complexity using Story points, T-shirt sizes, drawing Burndown charts. “How can we deliver faster?” is the most common question. People want to measure everything. They still believe the work which needs to be done can be analyzed and planned, so they create mini ‘stories’ aka business requirements with all the details specified, often using acceptance criteria to add more details. They also believe that we only need to follow the plan and deliver everything as described as soon as possible to be successful. Nice and simple world. But that’s not what Agile is about so you can freely forget most of the practices mentioned above. They might be better than some others from pure traditional world, but most of them have nothing to do with being Agile. It’s just ‘fake Agile’. On the other hand, most of the people couldn’t learn how to dance overnight, so a bit of ‘fake Agile’ might be a good step towards the mindset change. To be fair there are some aspect teams need to master at this level, mostly going back to the XP (Extreme Programming) like continuous integration, shared code, TDD, regular refactoring, and pair programming or mob programming, but that’s not enough to be agile.

Strategy

The more you apply the agility, and aspects like self-organization to raise empowerment, cross-functionality to be business value driven, and frequent product reviews to be customer-centric, the more your focus turn from delivery to the vision: Why are we doing it? For whom? What makes it different? What is the value? How are we going to change the world? People start to see that delivery is important, but just prerequisite. It’s not about delivering faster (but wrong things). It’s about maximizing value, which actually can be achieved by delivering less than before. The million-dollar question is how can we know this item brings value. The answer is surprisingly simple: Feedback. You can start with the implementation of Scrum. Short Sprints help teams to focus value delivery through defining Sprint Goals, cross-functional teams enable fast feedback from customers through regular Sprint Reviews, and good Product Owner brings decent business knowledge and creates a relationship with the customers so the feedback makes sense. Tools like User Stories and Story Mapping, which are by definition customer-centric value-driven (if used how they are supposed to be) are useful concepts to start a conversation about the business value. At this stage, people believe that if they have a good vision, and understand the customer well, they are going to be successful. Sounds great, the only weak point is that often that’s not enough in nowadays constantly changing the world.

Impact

Finally, the last stage of the Agile mindset change is acknowledging that we don’t know where the value is, we can’t analyze it, we can’t plan it. All we can do is to iterate and inspect and adapt. This stage is finally where we stop pretending we know where the value is, and start heavily experiment. Note, that 80% experiments must fail by definition, so you need to run very small tiny reality checks which are expected to be opportunities for learning. Teams learn fast from day to day failures, always looking for better ways, and when every experiment goes as they expected they take is as an indicator of lack of transparency, honesty and relevant feedback. All over radical transparency is their best friend, empowerment doesn’t stop at the at the team level but goes through the entire organization, and emergent leadership is the key engine to creativity and innovations. The delivery at this mindset stage is needed but is quite unimportant. It’s like walking. You would say you need to walk to get somewhere. But if you don’t know where the ‘somewhere’ is, walking no matter how fast only makes you tired. At this stage, it’s not even about a strategy that much as the strategy is emergent and changes depending on the feedback. It’s all about if the outcome created impact. If you know what do you want to achieve, you can measure if it’s happening. The sooner the better. Gojko Adzic and his Impact Mapping is a good tool to start. As he often shares in his stories you don’t implement functionality because you know how to implement it, nor because someone believes or say it is a good thing to be done. You do it to achieve your goal. If you have any evidence that the impact you need to achieve it is happening, you continue. If not, you stop and find another assumption to test. If you think about it, this is a very different way of prioritization, working, and thinking. That’s the real agile mindset. Once you embrace such a way of working, you are Agile.

I travel and speak at many conferences per year, and often to help them promote their event I draw a picture from some interesting talk. This time I decided to share Gojko’s keynote sketch from Agile Vilnius (#9 to attend this year 🙂  ) here as it is well aligned with my blog post and there is never too little visualization.

Top 10 Agile conferences to attend in 2019

I travel & speak at many conferences each year. Here is my list of TOP 10 conferences you shall attend in 2019:

  • #1: Business Agility 2019 Conference (New York, USA) March 13-14 2019. This conference has the most innovative format of all Agile conferences – three short industry experts’ talks are followed by facilitated conversation around tables.
  • #2: Agile Prague Conference (Prague, Czech Republic) – September 16-17, 2019. An awesome program, collaborative atmosphere of open space format, good value for money.
  • #3: Big Apple Scrum Day (New York, NY, USA) – May 10, 2019. Enthusiastic community, great space.
  • #4: Agile Austria: (Graz, Austria) June 25-26, 2019 – great place to meet Agile enthusiasts. Have fun with games and workshops.
  • #5: ACE! (Krakow, Poland) – May 23-24, 2019. Innovative form & great atmosphere. Focusing on not only Agile but good design, LeanUX, and Design Thinking.
  • #6: Agile 2019 (Washington, D.C., USA) August 5-9, 2019. Top Agile conference for the size and speaker selection. It’s a huge event which is unfortunately very expensive, but always worth the visit.
  • #7: Agile Days Istanbul (Istanbul, Turkey) April 4, 2019. Very interesting conference organized by local community focused on Organizational Agility.
  • #8: Scandinavian Agile (Helsinki, Finland) – March 13-14, 2019, Interesting speakers, inspiring content.
  • #9: Agile Tour Vilnius (Vilnius, Lithuania) October, 2019 – enjoy the day full of fun.
  • #10: Agile Testing Days (Potsdam, Germany) November 3-8, 2019. Interesting keynote speakers, deep insights in testing.

The selection is based on my personal preference and experiences from those events.

Other conferences to consider this year:

(Please share your suggestions with us and we add them to the following list.)

Deadlines in Scrum

One of the topics most of the project managers and traditional organizations at the beginning of their Agile transformation journey are struggling are deadlines. How can we do Scrum and commit ourselves to the date when we don’t know the scope? Let’s make this clear. Scrum is purpose driven, not functionality driven. What does that mean? It’s not about delivery, it’s about achieving the certain outcome. And that’s a game changer. Instead of fixing the whole scope at the beginning, we spend the time to understand the purpose. Form a vision. What do we want to achieve? For whom? Where is the value? How are we going to change the world once it’s done? What makes it different?

Purpose driven

Once you have enough mutual understanding of the business value and the vision, you are ready to continue. So, we agreed that in long-term, you need to achieve this, what about mid-term? What is the most important to achieve now? Where is the biggest risk we need to mitigate by feedback? What impact do we need to get? Once you have this release agreed, you are ready to start Sprints. Again, Sprint is not about precise functionality delivery, but achieving certain impact, deliver value and learn from that. Therefore, there is a Sprint Goal – a small vision for a Sprint, answering a question what do we need to achieve in the short-term.

Finally, none of those deliveries can actually fail. Of course, you can learn that your business idea was wrong or the value was not where you would expect it. That’s why we use Scrum, to test our hypothesis. But the nice thing is, that neither Sprint nor release can actually fail the delivery if you prioritize well because 80% business value is hidden it 20% of the functionality. If you prioritize the value, you always achieve the goals.

So next time when your customer ask when it’s going to be done, you can invite him in the conversation about the value, vision, release charters, and Sprint Goals. Don’t ask what they want, ask what they need and why. Only then you are both going to be successful with Agile.

Agile at executive team level

Agile can’t stay just at the team level. Agile transformation only creates disturbance and gap between the management and employees. And the more Agile the teams are, the bigger the disconnect is. Managers feel lost, forgotten and start to be frustrated that those self-organizing teams might eventually not need them. Part of the problem is they’ve never been part of any Agile or Scrum team themselves.  They’ve seen them working, joining them for Reviews and listening to their stories, but that’s not the same. People need experience to understand a different way of work. You might still remember your first feeling, when someone told you that this Agile and Scrum will be great. “What?” you thought, this stupid process will never work – what if… At least I still remember how I felt several years back.

Agile Transformation disconnect

One important thing companies often forgot during their Agile transformation is how to get management on board. Managers deeply need their own experience with Agile and Scrum. They can’t just read about it. Otherwise you continue hear such funny remarks like “I got it, you are a team, you collaborate, but who is responsible?”, “We don’t need ScrumMasters, some developer can take it as a second role” or “We don’t need Product Owner, we have a product committee”. If you really mean the Agile transformation seriously, it’s time to change the way you implement it. It’s not just a different process decided by C-level executives and implemented without them noticing. It’s a significant change of the culture and mindset. So why don’t we start from the other side, forming the first team from executives. Let them experience Agile and Scrum. Make them feel the pain of being the group of individuals with their own goals, no common passion, no trust. Or no unifying purpose. Let them experience what the self-organization is about, how the cross-functionality works. Let them do their refinement, planning, standups, reviews, and retrospectives. It’s always fun. And the same way as such first pilot is painful and difficult for a product development team, it is even more painful for the executives. They would hate it. If they can, they would kick you out of the door. So be ready for that and have strong enough sponsor who understands that such painful experience is critical for the organizational success. It’s like any other exercise. Starting is difficult. We all are great at finding excuses why running today is just not a good idea. I will run tomorrow. Or when it’s the right weather. Actually, I don’t think I need to run, I’m just good without it. The other people need that, not me. Familiar? If you force yourself to start and develop a habit, it is fun and you would miss it if you skip that for even a day. The same with Scrum, the first time you experience the power of the true team spirit you never want to be back. No matter where you are in the company orgchart. It works the same way.

Unfortunately, executives are rarely going that way. There are two reasons. First, it is a painful journey. That’s why I’m not running every day. It’s not that bad that I would have to, right. The company is still fine. Not struggling enough. But maybe when that happens it’s too late to change. Second, most of the Agile Coaches need a day job. They care about 6+ months contracts. They are afraid of losing it if they would push too much. They often forgot that their job is not to please the customer, but to change them. Guide them through that painful experience with all the risks that they will not like it, and stop. Very often you hear from them “I know that this is not the way how it shall be but this is a corporation, you have to do it differently” so they still have PMOs, no Product Owners, weak ScrumMasters and not real teams either. It’s a much more painful experience for everyone involved then starting this fake transformation repeatedly all over again and again.

Agile Transformation bubbles

If you mean it, get a real Agile coach. Not a consultant. Find someone who would guide you how to do it. Not do it instead of you. Who would be with you once per Sprint / month / quarter. Do their intervention, show you the way where to focus next and let you exercise. Start with smaller pilots. The first Agile bubbles. The more bubbles you make, the better. Aim for our own experience and learning. Inspect and adapt. Don’t forget that your executive team forms one of the first bubbles. They have to learn in the first wave. If you do it that way, Agile mindset will grow organically and very soon you would be ready to share your own Agile success story and inspire the others.

Five books every Agile leader should read before they start Agile transformation

To continue my with my book recommendations (check Five books every ScrumMaster should read and Five books every Product Owner should read), I have several books here, I would recommend every Agile Leader and manager in Agile Organization to read before they start Agile transformation. It’s a mix which will help you to understand Agile Leadership, Agile Organization, it’s structure, design, and culture and allow you to adapt to the different leadership style. Enjoy reading 🙂

  1. Niels Pflaeging – Organize for Complexity: How to Get Life Back Into Work to Build the High-Performance Organization is about complexity and work – and about how to deal productively with both. A condensed introduction to the theory and practice of organizational high performance. A manifesto for contemporary leadership and profound transformation in organizations of all kinds. It is “practically theoretic”, featuring cutting-edge insight. It proposes new language and thinking for a new way of work and organizations.
  2. Frederic Laloux – Reinventing Organizations is a must. The way we manage organizations seems increasingly out of date. Survey after survey shows that a majority of employees feel disengaged from their companies. The epidemic of organizational disillusionment goes way beyond Corporate America-teachers, doctors, and nurses are leaving their professions in record numbers because the way we run schools and hospitals kills their vocation. Government agencies and nonprofits have a noble purpose, but working for these entities often feels soulless and lifeless just the same. All these organizations suffer from power games played at the top and powerlessness at lower levels, from infighting and bureaucracy, from endless meetings and a seemingly never-ending succession of change and cost-cutting programs.
  3. Large-Scale Scrum: More with LeSS is looking at the organizational design from a different perspective. Rather than asking, “How can we do agile at scale in our big complex organization?” a different and deeper question is, “How can we have the same simple structure that Scrum offers for the organization, and be agile at scale rather than do agile?” This profound insight is at the heart of LeSS. In Large-Scale Scrum: More with LeSS, Craig Larman and Bas Vodde have distilled over a decade of experience in large-scale LeSS adoptions towards a simpler organization that delivers more flexibility with less complexity, more value with less waste, and more purpose with less prescription.
  4. The Responsibility Process: Unlocking Your Natural Ability to Live and Lead with Power is about FREEDOM, POWER, and CHOICE. Leadership is innate. The Responsibility Process proves it. The Responsibility Process is a natural mental pattern that helps you process thoughts about taking or avoiding responsibility. How you navigate it determines whether you are leading toward meaningful results or just marking time. This book gives you precision tools, practices, and leadership truths to navigate The Responsibility Process and lead yourself and others to freedom, power, and choice.
  5. Leadership and Self Deceptions shows how most personal and organizational problems are the result of a little-known problem called self-deception. Through an entertaining and highly instructive story, Leadership and Self-Deception shows what self-deception is, how people get trapped in it, how it undermines personal achievement and organizational performance, and- most importantly the surprising way to solve it.

5 reasons why to attend AgilePrague Conference 2018

#1: World-class Program
Several years in a row we managed to achieve high-quality program while keeping it affordable to the people in the Czech Republic. This year you can be looking forward to awesome speakers – for example: David Hussman, Roman Pichler, Evan Leybourn, Marsha Shenk, Yves Hanoulle and many more.

#2: Business Agility Focus
The theme for this year is Business Agility. Agile is more than an IT process. We are going to talk about Agile transformations, scaling, the new ways of running your products and businesses, Agile Leadership, collaborative culture and great teams.

#3: Coaches’ Clinic
You can discuss any area you are interested in and get free help from experienced coaches at our Coaches’ Clinic. It is a unique and free service designed to help you with specific challenges you’ve encountered on your way to a more Agile way of working.

#4: Open Space
AgilePrague Conference is not just about listening. We want you to participate and come up with your own session. Every mid-day there is an open space where you have an opportunity to share ideas, discuss topics with each other and join a deep dive conversation with our speakers. Open space is an opportunity to create your own program and bring your own topics to the conference.

#5: Visit Prague
Prague is an awesome city, so why not combine the sightseeing & conference? Have a beer, wonder though old town & narrow streets, enjoy one of the greatest historical cities 🙂

Looking forward to seeing you on Sep 10-11, 2018 at AgilePrague Conference! Register for Agile Prague 2018.

Is Agile for us?

It seems to be a very common question. In general, if you are willing to change yourself, yes. There is no bigger enemy than yourself. There is no environment, size or business restrictions. Any company can change if they find a strong enough reason for a change. However, there are few questions which can help you to identify if you are ready or not.

Agile is not for us if…

  • We are looking for “magic” that helps us deliver everything faster.
  • We want to allocate individuals on tasks based on their specialization.
  • We focus on a buyer-supplier relationship and customer acceptance.
  • We focus on specification, requirements, and change requests.
  • We optimize for local efficiency (individuals, component, technology).
  • We just want to be “modern” and copy some terminology (tribes, squads, etc.).

Agile is for us if…

  • We are ready to build real self-organizing stable teams.
  • We are ready to form real cross-functional teams.
  • We are ready to build a partnership with customers and looking for feedback.
  • We are ready to focus on fast value delivery in a working product.
  • We are ready to optimize for adaptiveness, flexibility and change responsiveness.
  • We are ready to change our way of working to achieve some strategic goals and sustain the current complex world.

The first list is grounded in a misunderstanding of what the Agile and Scrum is about and leads to “Dark Scrum”. The second implies a significant change of your approach, values, the way of work, simply the change of mindset. It’s up to you 🙂

Contracts in Agile and Scrum

One of the very common questions I got at my trainings is how to do agile contracts. In a traditional world where there is neither trust nor collaboration, the contract is the key. It must be detailed enough so we can defend ourselves or blame the other party. Agile is trying to change this contract game, heal the relationship and build a partnership.

In the agile world with high trust and transparency, I believe the traditional contracts shall be abandoned. They are not needed anymore. In my business, we exchange a couple of emails, have a call or scribe a few notes in a Google Doc to make sure we understand each other and collaborate. We treat each other as partners and share with high transparency and honesty that needs to be shared. On contrary, the more organizations spent effort with me on writing a formal contract, the less likely we did any business together. Not because I would make it difficult and argue with lawyers, I usually signed, but I guess they didn’t have the primary focus on the business.

On the other hand, Agile is not preventing you from using any contract at all, so everything starting from

“Fixed time, cost, and scope & you pay fee if you don’t deliver it this way”

to

“We want to work together as partners, help each other, be honest and transparent.”

can work. Though some contract will distract you from delivering value and other will help you with that. It’s always your choice. You can keep the status quo and contracts or change the mindset of not only yourself but your customer (including lawyers).

For some bigger software deliveries, we did frame contract with NDA, a general link to the way of working and tools to be used (Continuous Integration, Backlog management, etc.). Such contract pretty much said we keep certain standards. And that we collaborate to identify and deliver scope. Any details, content, and problems were discussed at the time they emerged.

In summary, my recommendation is to spend your valuable time on building relationship and partnership. Increase transparency, understand each other, collaborate. If you still feel you need to read more, read Agile Contract Primer or join Agile Prague 2018 Conference.

Emerging Trends in Agile

The world is changing in cycles, fashion goes in cycles, and the same is true for Agile. What was trendy yesterday, is not today and it can change surprisingly fast 🙂 So let’s have a look what are the new trends in Agile and what the Agile community is talking about:

Agile Leadership and Agile Organization

Agile OrganisationAgile is not just a set of practices how to write a good software, but it’s more and more used in every part of the organization. The traditional leadership (leader-follower model) is no longer acceptable in Agile environments. In the previous years, almost everybody focused on teams and how to adopt Agile, Scrum, and Kanban to the teams. But if we want to be successful at the organizational level, this is not enough. We need to push boundaries and help the whole organization to change. Hand in hand with that, we need to grow Agile leaders and support Agile leadership which is the critical key to the organizational success with Agile.

Agile out of IT

As it was already mentioned, for real success, it’s important to change the whole organization into Agile. The common practice is to change IT department and leave it as isolated island inside the traditional organization. But this is just the beginning. The company has to follow the same culture and the same style of the working, so you hear more and more about Agile in HR and talent management, Agile finances, Agile marketing etc.

Business Agility

Finally, there is a term of Business Agility which brings back the real value of Agile. Agile was never meant to be development process of your IT. It was supposed to be business value driven. It should bring the startup mindset back to the organizations, and look at the delivery from a business perspective.  Prioritize, deliver value in short cycles, get feedback, measure impact. This is the real Agile mindset.

If you are in Agile or do you plan to try and implement it focus on these topics because without it Agile become only an empty skeleton of practices and processes. Agile is organizational change, it changes the mindset, culture, leadership, and business focus. If you take it as such change, you are going to be successful with Agile.

Top 10 Agile conferences to attend in 2018

I travel & speak at many conferences each year. Here is my list of TOP 10 conferences for 2018:

  • #1: Big Apple Scrum Day (New York, NY, USA) – May 11, 2018. Enthusiastic community, great space.
  • #2: Agile Prague Conference (Prague, Czech Republic) – September 10-11, 2018. An awesome program, collaborative atmosphere of open space format, good value for money.
  • #3: Business Agility 2018 Conference (New York, USA) March 14-15 2018. This conference has the most innovative format of all Agile conferences – three short industry experts’ talks are followed by facilitated conversation around tables.
  • #4: ACE! (Krakow, Poland) – May 17-18, 2018. Innovative form & great atmosphere.
  • #5: Agile Austria Conference 2018 (Graz, Austria) – May 17-18, 2018. Great place to meet & join Scrum Alliance DACH chapter – one of the most active Scrum communities.
  • #6: AgileEE (Kiev, Ukraine) – April 27-28, 2018. Interesting speakers and nice audience.
  • #7: SGLON – Global Scrum Gathering London 2018 (London, UK) – October 8-10, 2018. Talk to Scrum practitioners, join coaches clinic, get hands-on experience.
  • #8: Agile Testing Days (Potsdam, Germany) – November 12-16, 2018. Interesting keynote speakers, deep insights in testing.
  • #9: Agile 2018 (San Diego, CA, USA) – August 6-10, 2018. Top Agile conference for the size and speaker selection. It’s a huge event which is unfortunately very expensive.
  • #10: Lean and Agile ME Summit (Dubai, UAE) – March 10, 2018. Get warm in the middle of winter and enjoy the great list of speakers.

The selection is based on my personal preference and experiences from those events.

Other conferences to consider this year:

(Please share your suggestions with us and we add them to the following list.)

Update: See my Top Agile conferences list for 2019.