Agile leader

How to Start Good Agile

People always ask how to start, what are the practices we need to do, what is the magic. They are looking for a cookbook, something to copy step by step. And they are often disappointed that I refrain from recommending them where to see the ideal example. Look what good or bad copying Spotify way of working brought to the industry. So if not copy what someone else did, how shall we start?

First step of every change is to create a sense of urgency. If you don’t have it, you won’t change. Ever. Because we are fine, we are good enough. We always did it this way. So to break a habit, you need to find a strong reason why keeping your habits is not a way forward. Only then you can start moving.

Why do we have to change?
What happen if we don’t?

Often, we see reasons why the change is inevitable. But ask yourself, hat about the others? Do they feel the same way? Communication is the key here. Communicate over and over again. Why are we doing it. The higher the urgency the higher the chance of success.

Second phase is start experimenting. Start small. No big changes. Note we are not looking for perfection, we look for good enough and inspect and adapt form there. One team after another. Learn from mistakes, develop the habit of continuous improvement. Implement the Kizen mindset. You can run the whole transformation in Scrum, iterating is Sprints, learning from retrospectives, getting feedback in Reviews, creating a Backlog with organizational impediments, and through that process inspect and adapt. Very agile, and very simple as well.

And how do you know it’s working? In general, when I go to organizations, I check two things:

Do they work as individuals, or as a team.
Are they delivering work, or end-to-end business value.

Individuals distribute work, deliver it and then try to merge it together. There is my work and your work. They don’t need each other much. It’s the world of work distribution, allocation, and individual responsibility. Team on the contrary are collaborating to achieve a goal. They don’t have roles; they do whatever it takes to achieve the common goal. Teams often leverage the pair work, swarming or mobbing. They learn, help each other. They are more creative and innovative and therefore more effective in solving complex problems.

The traditional world was full of managing dependencies. The skill-oriented departments were not value oriented but optimizing for individual performance. And don’t take me wrong, it totally made sense as the majority of their problems were just complicated, far from being unpredictable and complex. In the world where we know what needs to be done, the whole difficulty is how to plan and deliver it exactly according to the plan. The complexity and unpredictability of the nowadays business environment changed that. We realized we don’t know what needs to be done and all we can do is to inspect and adapt. Find a way how to achieve the business goals. Learn from feedback the sooner the better.

Both points are fundamentally changing the way we work. Both are necessary for agile to be successful. So, you can do a simple assessment 0-10. What is the quality of our collaboration, are we working as individuals, or self-managing, cross-functional, dedicated team? Are we output, skills, and effort oriented or are we outcome driven delivering end-to-end customer value? Just two scales to reflect. Agile is simple, right?

Sustainable Agility

One of the very common questions people ask is why companies are failing their agile transformations and what do we need to do to create sustainable agility? Let’s start with the most common mistakes. The first one is starting the change without creating a sense of urgency. If you don’t know why you need to change and what happens if you don’t change, there is only a little chance to be successful. Unless you know why you are changing the way you work (to be more agile, Scrum, or Kanban), then don’t do it. Neither Agile, Scrum, nor Kanban is your goal. They are just some sort of a ‘walking sticks’ helping you on your journey to success. You need to have a higher purpose defined which will be stronger than people’s individual goals and therefore unify them along the way. There needs to be a strong sense of urgency in the environment. Being different or implementing agile is not enough. There is another reason why the real strategic reasons need to be defined and that’s because those are exactly the metrics you need to measure to know if your transformation was successful. For example, if the real business reason for a change was to increase flexibility and fasten your learning, that’s how you can measure the success of the agile transformation. Neither velocity nor number of retrospectives matters.

The second most appealing way how to fail is to copy what someone is doing. Take their current way of working as a strict process and call it the only right way. When it worked somewhere else, why shall we take a hard time trying to invent it ourselves when we can just apply it as it is. Let’s rename it to some fancy name and fix it. It usually starts with a big push from the top and has often wrong expectations from such a change. Being Agile is going to be hard, you might not see the results right away, and renaming a few roles and departments would not be enough. You need to experiment and develop your own way of working. Only then you get the right habits and mindsets. MyCompanyAgile, nor Agile2.0 will help you.

To create your own flavor of the way of working, you need to start from the bottom, get experience from the teams, learn on the way through your own failures, do experiments, and have the courage to do things differently. Turn the organization around and build it based on the cross-functional teams who can actually deliver value end to end. Be business value driven, customer-centric. At some time, when you get used to this way of working at the team level and can imagine what needs to change in the business, systems architecture, and multiple team picture and you might need to get ready for the next step of scaling (implementing the agile way of working to larger products and ecosystems) and eventually the overall system of business agility (changing the way an organization operates, it’s structure, culture, and organizational design).

In summary – reflect, create a sense of urgency, experiment to find your own way, start small at the team level, and only once it works scale it through the entire organization. There is no silver bullet, you need to create your own way of working.

Positions and Career Path in Agile Organization

Considering the shift from siloed based departments with subject matter experts focusing on their specialization in traditional organizations to more general cross-functional teams where members combine different skills to maximize the value in agile organizations, there is a trend to generalize positions and flatten the career path as the hierarchy got less important. Agile organizations are moving from fixed detailed positions to t-shaped skill positions or even no-positions at all, with emergent roles depending on the actual need. They abandon the skills based positions and creating a competence based model where employees are deciding what is their journey going to be. We optimize for flexibility and career mobility. The reason for such shift is again dealing with VUCA challenges as the world becomes too volatile, uncertain, complex, and ambiguous for pre-defined skilled based roles. Agile organizations need flexibility. They need to react fast on any changes in the business environment, are there new competitors offering different value, are there new technologies emerging, are there new challenges in the market, those are just a few questions you can ask. But there is no doubt that the world is not the same anymore. To deal with changes and support the people growth, Agile organizations invest in developing coaching and mentoring programs, and encouraging the internal workshops led by employees where they teach each other.

From my experience, from organizational design perspective, the hardest to imagine is the flat structure where leadership is emergent, and no fixed positions even exists. People are developing roles for themselves based on the current situation and needs, teams are forming around business challenges and adjourning once the challenge is solved. It’s a liquid structure. Very flexible, and very purpose driven. It’s one of those things you need to experience to be able to believe in it. And that’s a chicken – egg problem. What helped me was the experience from our Scrum teams, where I could see how self-organization works at the team level. And then applying it to large ecosystem was simply just using the same skills I was used to apply at the team level. In such environment where people take over the ownership and responsibility for doing their best to maximize the value and achieve the purpose, the detailed positions become irrelevant as teams are cross-functional and individuals t-shaped skilled. Then you can freely remove them, as they are not needed anymore. Quite straightforward. The culture and mindset goes first, the practices will follow.

Now if my last paragraph was way too far for you, the first small step you can start with even in very traditional environment is to shift from managing individuals to team collaboration. The more they collaborate, they develop the T-shaped skills for each individual. It still doesn’t mean that every single person can do everything the same way as anybody else, but they can actually help each other, they can review and test each other’s work, and they understand the whole little by little. T-shirt are not taking too much effort and are creating a ground for forming cross-functional teams. Once you have a cross-functional team, as first step, you can shift from skill-based roles which are not applicable anymore – like tester, software developer, UX designer, business analyst, etc. to general roles – i.e. team member, engineer or as Scrum call is ‘developer’ (note in Scrum we don’t mean ‘software developer’ but ‘product developer’).

It’s not that hard. Collaboration is fun and t-shaped skills are going really fast. On that journey, detailed positions becomes very soon redundant, and soon after, the career path will reflect the dynamics of the organizational design. People in such organizations are not motivated by given career ladder. They care about their opportunity for growth and personal development.

Time to Change Performance Review and Rewards System

I wrote here about the need of changing the HR in agile organizations. Agile HR helps organizations to adapt their culture to be more creative and collaborative and less control and compete oriented. They are here to create best employee experience from the first contact, through day one, support their growth, motivation, and increasing their value to the organization. And once you embrace such collaborative and creative culture, it’s time to redesign the performance review and overall evaluation process. The individual KPIs created by managers for upcoming year becomes irrelevant as the people are inspecting and adapting not only of what they deliver, but also what their roles are as those are changing depending on the needs. Some organizations are going towards team created and measured goals (like OKRs) but the others are removing any fixed goals with exchange to the radical transparency and strong evolutionary purpose. That’s where we talk about team organizations.

If you are not there yet, any type of the 360s, like Comparative Agility, Agility Health radar etc. can be a good start. It helps to start with receiving feedback and learning based on that. We are shifting from management feedback and ranking to self-assessment, peer-feedback, and coaching for growth with regular check-ins. I remember that the biggest shift happened where we stopped evaluating and started coaching people. Help them to design their own journey. We made organizational goals transparent and let teams and individuals to create their own goals. Together with a strong sense of the ownership, it helped to feed the motivation.

Finally the last step is to change the rewards and bonus system. It’s only possible if you already created a culture based on collaboration, transparency and purpose driven. Removing the detailed positions goes hand in hand with changing the evaluation system. The peer feedback is flowing there and back on a daily basis, most of the teams would be running their regular retrospective to improve, and help each other to grow. Most of the agile organizations are shifting towards higher base salary with no variable part as they realize that money are more demotivating factor at the end of the day. In creative complex world incentives for tasks are not really working. So that organizations are decoupling financial rewards from individual performance. If there is any bonus it’s more at the overall organizational level, split to the teams and allowing them to distribute it themselves, then given by the KIPs evaluations or decided by management. Some organizations go further on and make salaries fully transparent to everybody. Such level of transparency is a good review system as any inconsistency is visible to everyone.

Agile organizations focus on rewarding people behavior, and learning, over just doing your job. They realize that flexible working hours, self-selection of work, unlimited vacation, work from any place on the world, etc. are better motivation factors than your salary and bonus.

It’s all very different world. And it will not shift overnight. So start small, and inspect and adapt from there. The very first step is to get awareness about what culture you have in the organization and what is the desired culture. You might need a good communication, facilitation, and coaching skill to be able to help your organization to reflect that way, but that’s only the beginning. It’s all about changing mindset. Grow that mindset first, the different practices will follow.

In a summary, Agile HR helps organizations to change their culture to be more creative and collaborative and less control and compete oriented – we build organizations around motivated individuals, involving them in co-creating their journey. Agile HR focuses on the best employee experience from the first contact, through Day one, support their growth, motivation, and increasing their value to the organization. It’s not about processes but a different culture, different mindset.

Psychological Safety, Motivation, and Growth

In my previous post, I was writing about the need for awareness of what is happening in the organization. Looking deeper into the culture, safety is a prerequisite of collaborative environments. Without it fear of failure will take over and people stop experimenting and try new things and start hiding behind roles, rules, and processes. The level of psychological safety correlates with team performance – people need to have trust that they won’t be punished when they make a mistake. One of the famous studies done by Google in 2012 on teamwork and team performance – Project Aristotle – identified that psychological safety is the most important for a team’s success. Creating safety is key for motivation and if your environment is not safe enough, no agile can be successful there. Agile and Scrum teams address the safety issue by operating in very short iterations. Even if the entire iteration fails, it’s so short, that it won’t create any huge problem. We can still learn and improve. At the end of each iteration, there is a time to reflect, inspect, and adapt via regular retrospectives. It’s not about being perfect and never fail. But in agile space, we take failure as a good thing – an opportunity to learn.

It’s interesting how some organizations are almost freaking out when they hear about learning through experimenting. I guess they imagine the experiment as something big, like the whole product. No surprise they are afraid to fail the entire thing. But experiments in agile are small and tiny steps. In the nowadays world, there is no clear solution exists. Problems we are mostly facing can’t be analyzed, planned, and delivered according to that plan anymore. The plans are failing. For that, most of our problems are too volatile, uncertain, complex, and ambiguous. In the VUCA world, we can’t just say what needs to be done because we don’t know how to solve it yet. However, what we can do is an experiment, try different options, and learn from feedback. The three pillars of empiricism are transparency, inspection, and adaptation. And empirical process core for an agile environment.

The other interesting shift we are facing in agile organizations is about motivation. Traditionally organizations focused on extrinsic motivation factors where a reward is used as a motivator for specific activities. Already from school, we are stimulating the fixed mindset where people believe their basic qualities, like their intelligence or talent, are given and talent creates success without effort. On the other hand, in agile organizations, we rather focus on intrinsic motivation, where we believe that people do the work because it’s internally rewarding. It’s fun and satisfying. In agile environments, we stimulate the growth mindset where people believe that one can always improve, or exceed their natural talents. Now let’s pause a minute here. How do you motivate people? What is your organization doing? Is it more extrinsic motivation (money, bonuses, gifts, …) or intrinsic factors (purpose, autonomy, environment, …) ? Do we believe they are creative and smart and can learn what is needed from them? Or do we approach them more as machines?

All we need to do is to create a good learning environment, help people to be confident, and deliver continuous feedback. And here is the role of leadership and specifically HR in an organization. Agile HR is here to help create such an environment that is safe to fail, rewards learning, and builds a growth mindset. It seems to be simple, but in reality, it’s often where organizations are failing.

To assess your environment, you can ask a few questions:

Are goals clear to everyone?
Do you believe that the work you are doing matters?
Do you expect team members to take accountability?
Can you trust team members to do their best?
How comfortable do you feel taking risks on the team?
How comfortable do you feel depending on your teammates?

Remember, the level of psychological safety correlates with team performance, so it’s a good place where to start your business agility journey.

Agile HR: Start by Getting Awareness

As organizations are changing the way they work, their need for overall business agility is growing. Different departments are trying to not only implement the agile frameworks and apply Scrum or Kanban to enhance their capabilities to deliver value but also completely redesigning their function and AgileHR is one of those departments which requires a radical shift. You need to change the way you look at things and approach things. Agile requires a different culture that is team oriented, and much more collaborative and creative. As many practices organizations currently use for Recruiting & Onboarding, Positions & Career Paths, Performance Review & Evaluation, and Rewards and Bonus systems are individual oriented, and are coming from competing and controlling cultures, the change is inevitable. The higher level of business agility is in the environment, the stronger pressure is for changing the practices as well. So what is HR role in the agile space?

We can say that: “We build organizations around motivated individuals, involving them in co-creating their journey.” Agile HR focuses on the best employee experience from the first contact, through Day1, supporting their growth, and motivation, and increasing their value to the organization. It’s not about processes but a different culture. We simply create environments enhancing collaboration, co-creation, innovations, and creativity. Very different from what HR role is in traditional environments. I see HR as the core of the transformation. They need to allow it to happen, they need to support that shift.

Every change needs to start with awareness about the current and desired stage. What is our current culture? What are our values? What is the current level of safety? What is the engagement of people? Do we understand employee satisfaction? Are they promoters?

If you look into the ADP Research Institute Global Study of Engagement “Only about 16 percent of employees are ‘Fully Engaged’. This means 84 percent of workers are just ‘Coming to Work’ instead of contributing all they could to their organizations.”

Be aware of those things is a good starting point. Many organizations start by measuring engagement on yearly basis. And it’s a good start. Having the ability to compare results not only to the global data but also to your company trends. But if you start doing it, two interesting things usually happen. First – people start complaining that they have to fill in too many questions at one time, and second that once you start digging into the data and trying to inspect and adapt based on that, people start telling you that their responses are not particularly valid anymore – for example, there was a lot of stress in December, but now, in January we feel we are fine, etc. So sooner or later you realize you need to do such surveys more frequently, and also in a distributed way. The good news is there are many tools that can support that need. I have experience with using Officevibe which is designed to ask one question per week and that way is giving you more frequent data points and trends so you can make it actionable. It’s easier to be measured and you can see the impact of changing the practices right away.

Top 10 Agile Podcasts

Lately, I realized that people start listening more than reading and that podcasts become quite popular. So here is a list of my personal recommendations on top 10s agile podcasts.

#1: The #AgileWay Podcast by Zuzana Zuzi Sochova

#AgileWay podcast is exploring challenges organizations face on their agile journey. How to become a great ScrumMaster, how to change your leadership style, or how to embrace agility at the organizational level. Zuzi has also Czech language podcast “Jsme Agilni”.

Listen on Apple Podcasts: https://podcasts.apple.com/us/podcast/agileway/id1555101534

#2: LeSS (Large Scale Scrum) Matters Podcast by Ben Maynard

The LeSS (Large Scale Scrum) Matters podcast guides you through a proper understanding of how to use Scrum with multiple teams. Ben invites practitioners from the LeSS community to share their experiences with scaling Scrum.

Listen on Apple Podcasts: https://podcasts.apple.com/us/podcast/less-large-scale-scrum-matters/id1605120218

#3: (Re)Learning Leadership Podcast by Pete Behrens

(Re)Learning Leadership podcast is facilitated by Agile Leadership Journey founder Pete Behrens. The current ways of leading are failing to meet the challenges of our disrupted workforces. Today’s leaders have a choice between adaptation or atrophy: are you ready to evolve your mindset and accelerate change within your organization?

Listen on Apple Podcasts: https://podcasts.apple.com/us/podcast/re-learning-leadership/id1551181774

#4: Relationship Matters Podcast by CRR Global

The Relationship Matters Podcast We believe Relationship Matters, from humanity to nature, to the larger whole. Beyond Emotional Intelligence (relationship with oneself) and Social Intelligence (relationship with others) is the realm of Relationship Systems Intelligence where one’s focus shifts to the relationship with the group, team or system. This podcast is not specifically about agile, however in agile world relationship matters.

Listen on Apple Podcasts: https://podcasts.apple.com/us/podcast/relationship-matters/id1507583306

#5 The Collaboration Superpowers Podcast by Lisette Sutherland

The Collaboration Superpowers Podcast by Lisette Sutherland focus on remote work. Recently the remote work becomes a necessity, but not many organization knows how to make it healthy, effective, and collaborative space. Lisette Sutherland, one of the most experienced people about remote work I know, is interviewing people and companies doing great things… remotely! These interviews are packed with stories and tips for those whose business models depend upon successfully bridging distance to accomplish knowledge work.

Listen on Apple Podcasts: https://podcasts.apple.com/us/podcast/the-collaboration-superpowers-podcast/id931999061

#6: The Agile Book Club Podcast by Justyna Pindel and Paul Klipp

The Agile Book Club by Justyna Pindel and Paul Klipp is a podcast about books. Agile books. Every month, Justyna and Paul review a different agile book, sharing our thoughts, elevator pitches for the books, favorite quotations, and key takeaways.

Listen on Apple Podcasts: https://podcasts.apple.com/us/podcast/agile-book-club/id1465706071

#7: Agile Toolkit Podcast by Bob Payne

The Agile Toolkit Podcast by Bob Payne is one of the first agile podcasts, interviewing agile community about agile software development, methods, tools, and business agility.

Listen on Apple Podcasts: https://podcasts.apple.com/us/podcast/agile-toolkit-podcast/id78532866

#8: Scrum Master Toolbox Podcast: Agile storytelling from the trenches by Vasco Duarte

The Scrum Master Toolbox Podcast by Vasco Duarte interviews Scrum Masters and Agile Coaches from all over the world to get you actionable advice, new tips and tricks, improve your craft as a Scrum Master with daily doses of inspiring conversations with Scrum Masters from the all over the world. Some of the topics we discuss include: Agile Business, Agile Strategy, Retrospectives, Team motivation, Sprint Planning, Daily Scrum, Sprint Review, Backlog Refinement, Scaling Scrum, Lean Startup, Test Driven Development (TDD), Behavior Driven Development (BDD), Paper Prototyping, QA in Scrum, the role of agile managers, servant leadership, agile coaching, and more!

Listen on Apple Podcasts: https://podcasts.apple.com/us/podcast/scrum-master-toolbox-podcast-agile-storytelling-from/id963592988

#9: Bridging Agile and Professional Coaching Worlds Podcast by by Tandem Coaching Academy

Bridging Agile and Professional Coaching Worlds is a podcast with focus on anything and everything coaching – from Agile to Professional. We bring you the best of the best from the Agile and Professional coaching world, building that bridge between the two. We envision the future where Agile world embraces professional coaching skills and competencies, bringing them closer together.

Listen on Apple Podcasts: https://podcasts.apple.com/us/podcast/bridging-agile-and-professional-coaching-worlds/id1499503189

#10: The Working Genius Podcast with Patrick Lencioni

The Working Genius podcast by Patrick Lencioni is designed to help people identify their natural gifts and find joy and fulfillment in their work and life. What type of work makes you thrive? Are you burning out because your job requires you to work in your areas of frustration? How can teams and families better tap into one another’s gifts? This podcast answers all these questions and more. This is another podcast that is not agile by focus, but quite relevant in agile space.

Listen on Apple Podcasts: https://podcasts.apple.com/us/podcast/the-working-genius-podcast-with-patrick-lencioni/id1553105854

Other great podcasts recommend by the community:

There are many more. Let me know if there is a podcast you like missing and I’ll add it here.

who is agile?

Who is agile? is the video edition of the leanpub e-book of 2010. A book of personal reflections on journeys where people stumbled on agile.

Agile Amped Podcast – Inspiring Conversations

The Agile Amped podcast by Accenture | SolutionsIQ is the shared voice of the Agile community, driven by compelling stories, passionate people, and innovative ideas. Together, we are advancing the impact of business agility.

Listen on Apple Podcasts: https://podcasts.apple.com/us/podcast/agile-amped-podcast-inspiring-conversations/id992128516

Agile FM: “The Radio for the Agile Community”

Agile.FM by Jochen (Joe) Krebs interviews interesting agilists and bring their stories for a few years already, recording at many conferences. They cover a wide range of topics, for example Scrum, Kanban, Lean, Extreme Programming, CSM, PSM, Product Owner, Communication, Leadership, Agile Transformations and Cultural Change.

Listen on Apple Podcasts: https://podcasts.apple.com/us/podcast/agile-fm/id1263932838

A day in the life of an Agility Enabler

A day in the life of an Agility Enabler podcast by Jesus Mendez helps with building the next Agility Enabler’s generation in Montréal, Canada. Highlighting talented Scrum Masters, Agile Coaches and Agile Leaders from the Lean/Agile Montreal’s community, it intends to reveal what a day in the life of an Agility Enabler looks like and to help the audience with discovering the human being behind the Agility Enabler, its personal story, challenges, successful stories, tips, tricks and many more.

Listen on Apple Podcast: https://www.listennotes.com/podcasts/a-day-in-the-life-of-an-agility-enabler-tEmuaAecxbf/#

You are a Leader

Some time ago I published my new book The Agile Leader: Leveraging the Power of Influence that is looking at organizational agility and is focusing on the shift required from the leaders. I wrote this book to help people understand that agile is more than just some frameworks and practices. There are many stories from my friends and colleagues, which can give you a different perspective on the agile journey. People often ask me what is the biggest obstacle preventing organizations from embracing a greater level of agility. And I usually turn that question back to them. Everyone is a leader, everyone is having a power of influence and can make a difference. Don’t wait for some magic as it’s not going to happen. All you need is to have a vision, where do you see the organization in maybe five years from now, know why is it important for this organization to change. And what happens if the organization won’t change. Are we still going to be successful? Or are we going to starve? Share the vision of how different this organization needs to be, and why is it important. Create a sense of urgency. Without it, no change will ever happen.

You are a leader, no matter what position you are having right now. Leadership is the state of mind.

Once you have a vision, you need to be able to motivate people and learn from feedback. It’s not just about the ability to give feedback that people understand and are able to change based on that, but primarily about the ability to be open to hear the feedback yourself and learn from it. Giving feedback is hard, but receiving feedback is even harder. How many times you rejected the feedback from your peers by saying in your mind that something like “they don’t understand it”, “They don’t know all the details.. “, “I know better”. It’s easier that way, isn’t it?

In a complex VUCA world, where most of the problems involve volatility, uncertainty, complexity, and ambiguity, we need different skills. Individuals are not that successful in dealing with complexity and reacting to unpredictable and unstable business environments, we need a higher level of creativity, we need a team to come up with more innovative solutions to solve the challenges. That’s where the ability to listen to the feedback and learn from it is crucial.

Combining both strong vision and feedback feed the motivation. People are not working at their best just for incentives, they are working at their best when they deeply care about the outcome, where they feel a need to support that vision, where they feel involved and have a voice. Successful organizations know that and create environments with high trust, transparency, and open communication, where feedback is encouraged.

And don’t forget, you don’t need any positional power to become a leader. You are the leader, and you already have all the power you need, the power of influence.

Collaborative Environment

Speaking of creating the right environment – even in the agile world you sometimes need to make a decision. While that’s not surprising to most managers, it’s often something that agile coaches struggle with. On the other hand, managers often struggle to collaborate and participate, while agile coaches are usually much better at it. All over in an agile environment, you need them both. Decision-making and collaboration.

Decision-making is not that hard once you have a clear purpose of what you like to achieve. But without a clear vision, there are so many options to choose from and the nature of the complex world makes many of them looking good, they all are ok, but it’s impossible to know which one of the right ones, without trying, inspecting, and adapting. And again, the ability to hear feedback and learn from it is critically needed. As in a VUCA world we can’t know which option is the right one, all we can do about it is to experiment and learn from failures. Fail fast, learn fast. There are environments where people react well to what I’ve just said. They understand that it’s better to know you are not going in the right direction sooner than later, they work in short iterations, experiments and get open and honest feedback regularly. They know it’s better to return after a week than when the entire delivery is done in a year from now. Those environments are already agile, they have high trust and are neither afraid of transparency nor failure.

But there are environments where people react with frustration on my sentence. “What do you mean by failing?” they ask. “We can’t fail here!” they say and you can sense the fear and stress growing in the space. “We would be fired if we fail.”. And I’m not surprised. They are living in a different mindset, where they still believe the world is predictable and the business problems can be analyzed, planned, and solutions delivered accordingly. They try to pretend that unpredictability doesn’t exist and that the world is not complex. Just analyze, plan, and do it. That’s it. And all the difficulty is in how to manage it. That’s a traditional mindset and if you like to change it, and increase the agility in a space, you need to start with increasing trust and transparency. Without it there is no real collaboration happening.

In collaborative environments, there are two soft skills needed – coaching and facilitation. You might never be as good at them as professional coaches and professional facilitators are, but be able to use them and help people to raise their awareness about the situation and have an effective conversation and collaborate better is always useful.

Finally agile is a change. Change of the way of working, change of culture and mindset. You can address it at three different levels – changing yourself, through your own behaviors and habits. Becoming a role model. In my mind, this is the most powerful change. Leaders need to change first, the organization will follow. Secondly, you can change the way we work by implementing different frameworks and practices. Thirdly, you can influence the organization and the system level and change the culture and social system.

Over the last two decades, agile shifted from software teams to organizations. We talk about different cultures, agile organization, agile leadership, agile HR, agile finance, all over business agility. Simply the ability to embrace agile values and principles at the organizational level and change the way organizations run their business. It’s a fundamental change that is more than just implementing some framework.

“Business agility creates an organization best able to serve its customer, no matter what the future brings.”

I found this definition fascinating. In today’s complex, fast-changing, and unpredictable world, agile organizations are good at responding to the nowadays challenges. Agile brings flexibility, allows you to respond to changes fast, learn through the iterations, inspect and adapt. In order to be successful, organizations need to serve its customer, no matter what the future brings. Fixed plans are failing as the business environment is not stable enough. All that matters is creativity and flexibility.

In my second English book published by Addison Wesley – The Agile Leader: Leveraging the Power of Influence I’m looking at organizational agility and focusing on the shift required from the leaders and organizations. Through practical exercises and assessments, you learn how to unleash your potential, become a better catalyst and community builder, sensibly apply transparency, improve functions from HR to finance, and guide entire organizations towards greater agility. Agility at this level is not about practices, nor frameworks. Though those are good at the beginning, as they are helpful in creating an environment with high transparency, autonomy, and collaboration, the real impact we need to create goes way beyond that. Creating a culture that supports innovations and creative solutions is a pre-requisite for real organizational change.

So how does agile start at the organizational level? You can say it starts with a management decision or training, but I would say it all starts with a dream. Is that dream strong enough to leverage the discomfort caused by changing the way we work? Is it strong enough for you? Or let me ask you this: If you won a lottery, would you be still going to work trying to make it happen? Or would you better give up and take a rest? And I’m not speaking about having a vacation to relax for a while, but is the vision important enough for you to hang around even if you don’t need to get paid? No change is smooth and agile brings a fundamental shift of values and culture, so you better have a strong reason for the change.

Being an agile leader is a journey. It always starts with you. You need to change first, the others will follow. Agile leaders need to have a vision that will motivate people to join their effort and work together to achieve it. They need to create a collaborative environment, with high trust, and transparency where the feedback is natural. They need to motivate people by giving them purpose, autonomy, and a learning environment.